Wayfair.com - About


FURNITURE	DECOR	KITCHEN & DINING	LIGHTING	PATIO & GARDEN	HOME IMPROVEMENT	BABY & KIDS	PETS	SALE

Niraj Shah is the CEO and co-founder of Wayfair.com. Before Wayfair, Niraj was CEO and co-founder of Simplify Mobile, an enterprise software company which was sold in 2001. Prior to that, he was an Entrepreneur-in-Residence at Greylock Partners, COO and a member of the Board of Directors at iXL, a publicly traded global technology consulting firm, and the CEO and co-founder of Spinners, which was sold to iXL in 1998. Niraj has been included in the Boston Business Journal’s 40 Under 40, and has won the Ernst & Young’s Entrepreneur of the Year award. Niraj is also on the board of the Massachusetts Innovation Technology Exchange. Niraj holds a BS from Cornell University, and lives in Boston, MA, with his wife and two children.

Niraj Shah

CEO & Co-Founder

Steve Conine is the Chairman, Co-Founder, and Chief Technology Officer of Wayfair.com. Steve is responsible for architecting and developing software systems that give Wayfair a technological edge in the online retail business. Prior to that, Steve was a Founder, Member of the Board, and Chief Technology Officer of Simplify Mobile. Before starting Simplify Mobile, he served as Chief Operating Officer for the London office of iXL, a publicly traded global technology consulting firm. Steve also previously co-founded and served as a top executive of Spinners Incorporated, an IT services firm, which was sold to iXL in 1998.

At Wayfair there's work. Then there's outside of work. Every day, the people here at Wayfair consider ourselves lucky to do what we love. And to work where we work. When you have good fortune like this, it's important to give back. Over the past several years, Wayfair employees have donated our time, energy, and funds to those that need help. And we don't intend to stop. In the future, we'll take on as many events as our employees can propose. We promise.

Wayfair Co-Founder Steve Conine Bartends for a Cause

More than 70 Wayfair employees gathered at McGreevy’s this holiday season, a popular Boston pub and sports bar, to enjoy cocktails served up by Wayfair’s co-founder, Steve Conine. Steve put his mixology skills to the ultimate test by filling hundreds of beverage orders that ranged from waters to whiskeys – and at a very fast pace! All of the tips that Conine collected behind the bar were matched by McGreevy’s and donated to The Home For Little Wanderers, a Massachusetts charity that assists children in need.

The Boston Globe attended the event, and even published a piece titled “Hey Boss, Can You Make Me A Margarita?” that included Wayfair and went into more detail about the creative ways that companies were infusing employee interaction and fundraising efforts

$1,775 Raised for Home for Little Wanderers Big Wishes 2011 Gift Drive

Wayfair employees teamed up this holiday season, and raised $1,775 for the Home for Little Wanderers “Big Wishes” 2011 Gift Drive. The annual fundraiser supports children across Massachusetts by providing them with toys, gifts, and other holiday essentials that they may not have had access to otherwise. The Home also helps by providing children with fun, family-friendly holiday activities.

“No child should be left without a present during the holidays” said Michelle Lemire, Learning & Development Manager and the fundraising organizer for the event. “Wayfair employees were eager to donate, excited for the cause, and happy to help our home community.” This is the second year that Wayfair has contributed to the Home for Little Wanderers’ toy drive, and we will continue to be a part of their efforts in the future.

Wayfair Employees Donate 4,000+ Pounds of Food and $1,255 to Boston Food Bank

During the month of November 2011, Wayfair employees collected and donated a whopping 4,230.5 Lbs. of food to the Greater Boston Food Bank. Although this was the third year that Wayfair has participated in the food drive, this was a record-breaking year, with the weight of the donated food exceeding that of a standard car! On top of the food donations, Wayfair employees also raised $1,225 in cash to support the Food Bank’s efforts.

A big thanks to Emily Moore, a Senior Associate in the Data Compliance Department at Wayfair for overseeing the donation efforts for the third year in a row. According to their site, the Greater Boston Food Bank’s mission is to end hunger in Eastern Massachusetts.

From Category Management to Cradles to Crayons

On December 13th 2011, eight members of the Category Management Team volunteered in Brighton, MA at Cradles to Crayons, an organization devoted to providing low income and homeless children with “the essentials they need to feel safe, warm, ready to learn, and valued.”

The group spent the day assembling Clothes Packs – a week’s worth of entire outfits, pajamas, and accessories for individual children, just in time for the Massachusetts winter.

Stirred by the enormous need for supplies, the CM Team intends to organize a follow-up drive back at Wayfair to collect clothing and toys to grant to Cradles to Crayons.

Description

Wayfair.com is your online source for everything home. You'll find over 6000 brands of home furnishings in every style and price point: from antiquity to modernism, Bali to Berlin, pauper to prince. With free shipping on most stuff, even big stuff, we know you'll find what you want.

For order questions, just go to wayfair.com/buysupport where you can initiate a return, view your order status, track your packages, order replacements parts, or get the fastest service for any question.

Tax Policy

One of the best things about buying through Wayfair.com is that we do not have to charge sales tax, with the exception of orders shipping to destinations in the Commonwealth of Massachusetts, State of Kentucky and State of Utah. However, Wayfair is not responsible for individual states’ sales tax reporting laws pertaining to online purchases, so we encourage you to check your state’s regulations before you shop.

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Feedback Rating:

Number of ratings: 3536

Positive:85%
Neutral:1%
Negative:13%

4 of 5	Shipped the item really quick, little processing time. Would have been great if it was free shipping but what would not be better with Free shipping!! Date: 5/24/2013 Listing: 227718020
1 of 5	Merchant stinks. Cancelled order without explanation. Yet, the item is still listed as available. When I asked why, they asked me for more id information. Apparently they can't look up orders by order number. Date: 5/24/2013 Listing: 243648206
5 of 5	Product was exactly as described and very quick shipping! Date: 5/24/2013 Listing: 148080817
5 of 5	Arrived in good shape and was want I wanted. Date: 5/24/2013 Listing: 158202254
5 of 5	Many time purchaser from Wayfair. Always best prices and product exactly as advertised. Date: 5/24/2013 Listing: 284999170
5 of 5	quick shipment Date: 5/24/2013 Listing: 278613385
5 of 5	good collection at good prices. fast and free shipping Date: 5/23/2013 Listing: 232095576
5 of 5	I am very happy with the 9 shades and delivery of them. My problem is I ordered 1 shade 23 x 72 to test it would fit and need 7 more of this size, since I purchased my shades you have raised the price and added $10 in shipping to each shade. Date: 5/23/2013 Listing: 141321354
1 of 5	I was extremely disappointed that my order was cancelled. It is a product currently being offered on the rakuten.com website, so I chose this vendor thinking it was available as advertised. Will be hesitant to order from this website again. Date: 5/23/2013 Listing: 209651412
5 of 5	product was as advertised and delivered in a timely manner. would purchase from this merchant again. Date: 5/23/2013 Listing: 211741951
1 of 5	Terrible! I ordered a Mission Oak Hall Tree Entry Bench and receive a shipment of 3 serving bowls. The initial contact with customer support was that this was what I ordered. Wayfair may well be an acceptable merchant if you don't have a problem. Date: 5/22/2013 Listing: 118979204
5 of 5	Excellent customer service Date: 5/22/2013 Listing: 144603820
2 of 5	I ordered a bed for my dog. The item was shipped to the wrong address then I called UPS to correct it. 2nd delivery, someone from Wayfair gave them incorrect address again overriding my correction. Finally got it on 3rd attempt. horrible shipping Date: 5/22/2013 Listing: 211631530
5 of 5	Item as described. Date: 5/22/2013 Listing: 121452049
4 of 5	Customer service is helpful. Date: 5/22/2013 Listing: 144407514
5 of 5	Item was as advertised and got it quickly. Works great. Would buy again from this seller. Date: 5/22/2013 Listing: 135788388
5 of 5	Nice wool and good looking as seen in the picture Date: 5/22/2013 Listing: 120782590
1 of 5	Arbitrarily cancelled my order and provided no explanation. Date: 5/21/2013 Listing: 233521646
5 of 5	This product works great just as described. The bugs are zapped when caught. It's a great way to get rid of indoor bugs. Date: 5/21/2013 Listing: 123987302
5 of 5	order came very quickly, unfotunately i had to return it (not thier fault) and the return was very easy and fast!! Date: 5/21/2013 Listing: 193061362
5 of 5	As advertised and shipped very quickly. Date: 5/21/2013 Listing: 118975471
5 of 5	Very good service. Good price and quick shipping. Item was shipped in it's retail box with no extra protection ... but damage to the box was superficial and not even worthy of a star deduction. Date: 5/21/2013 Listing: 207488130
5 of 5	Very responsive and supportive seller. Helpful customer care. Date: 5/21/2013 Listing: 281973797
5 of 5	Great seller! Date: 5/21/2013 Listing: 210791377
1 of 5	Product arrived BROKEN and wayfair refuses to do anything about it. Date: 5/20/2013 Listing: 233273091
5 of 5	Item was shipped promptly and arrived earlier than expected. Date: 5/20/2013 Listing: 147045686
5 of 5	Great vendor. Excellent service. Great selection. Good price. Date: 5/20/2013 Listing: 209446592
5 of 5	Fast shipping. Great selection. Excellent Quality. Great value. Date: 5/20/2013 Listing: 209446845
5 of 5	Truly an excellent seller. Great product, fair price & excellent service. FAST SHIPPING. Thanks. Date: 5/20/2013 Listing: 216126063
5 of 5	Came quickly! Thank you! Date: 5/18/2013 Listing: 233293008

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Wayfair.com Shipping Policy

WHERE IS MY ORDER?

Go to wayfair.com/buysupport

At our dedicated Rakuten.com Shopping Support Center you can find the most up to date information regarding your order 24 hours a day.

HOW WILL MY ORDER SHIP?

Most items ship UPS or FedEx. If your item is big, your item will ship with a freight carrier that specializes in shipping heavy and bulky items. To learn more read below.

SHIPPING METHODS

Standard Shipping

Small items ship with UPS or FedEx. We do not require a signature for deliveries, but the decision to leave your package without a signature is at the carrier’s discretion.

Freight

Large and bulky items can ship via truck freight.

Delivery is different from standard shipping in 2 ways.

Delivery is by appointment. The carrier will contact you within one week of delivery to arrange 2-4 hr window.

You are responsible for removing the item from the truck.

Front Door Service/Basic Service

Delivery to: Inside the threshold of your residence. Your product will be delivered to your front entrance, The product will not be carried up stairs inside the home. If you live in an apartment above the first floor of a building, we recommend upgrading to Room of Choice or Room of Choice with Packaging Removal.

Assembly Service: None

Packaging: The product will be left in the original packaging.

Room of Choice Service

Delivery to: A two-man team will bring the item inside your residence to the room you choose. This includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights, please contact us*.

Assembly: None

Packaging: The product will be left in the original packaging.

Room of Choice with Packaging Removal

Delivery to: Inside your residence to the room you choose. This includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights, please contact us*.

Assembly Service: The shipper will unpack the product and provide basic setup that requires no tools (i.e. set pieces next to each other, or on top of each other).

Packaging: The shipper will remove and dispose of all packaging.

Assembly Service

Assembly Service: The shipper will unpack the product and provide light setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other).

Packaging: The shipper will remove and dispose of all packaging.

*In all cases the shipper will not hook up any electrical or component wires. Having items carried up more than 25 steps and longer assembly periods are available as additional services which would require additional charges. Please contact us if you feel you need these services.

How much will shipping cost?

There are a few items that we cannot ship for free. If that is the (rare) case, we’ll let you know on that product’s description page. In general, here is a breakdown of our shipping fees:

Free Shipping! - these items ship free. For example, most sofas, beds, dining tables, rugs, nursery sets and other big stuff.

Free Shipping over $69 - these items ship free when your order total is $69 or more. For example, dinnerware, pet products, accent decor, toys, and games.

Standard Shipping - these items are not eligible for free shipping (sorry!). For example, some commerical items, and a handful of certial brands, and most bathtubs and toilets.

HOW DO I RETURN MY ORDER?

Go to wayfair.com/buysupport

RETURN POLICY

RETURN POLICY

ALL Wayfair (formerly CSN Stores) items sold on the Rakuten.com Shopping Marketplace are returnable within 30 days of delivery for a refund of the full price of the item minus our shipping costs. If the purchase was sent with “free shipping” the original shipping costs will also be deducted from the refund.

There are a few exceptions to this policy:

Luggage and Bags are returnable within 30 days of delivery for a full refund.

We do not accept returns of assembled or modified items.

Mattresses are exchangeable once within 100 days of delivery and a $99 exchange fee will apply.

Please contact us if you have specific questions about your product.

Go to wayfair.com/buysupport for the fastest service!

At our dedicated Wayfair.com Rakuten.com Shopping Marketplace Support Center you can initiate a return, view your order status, track your packages, order replacements parts, or get the fastest service for any question.

Alternatively, call us at (888)269-1459.